Our Commitment to You
We believe in transparency, fair policies, and putting our customers first.
Secure Payments
All payments are processed securely through Stripe with advanced fraud protection.
Here to Help
Ready to assist you with any questions about our service or your subscription.
Free Plan and Trials
Trying TalkingPets
- • Paid plans do not currently include a free trial. You are charged when you subscribe.
- • If a free trial is offered, its length is shown before you buy. To avoid being charged, cancel at least 24 hours before it ends.
- • You can make a video on the free plan before deciding whether to subscribe.
Subscription Terms
Premium Access
- • A paid subscription is required for access to premium features.
- • The price of your plan is shown before you buy, in the currency you will be charged.
- • Prices can differ between the website and the App Store, and from one country to another.
- • Access to all premium features with your subscription.
- • Subscription automatically renews at your selected interval (weekly or yearly).
- • Cancel anytime through your account settings.
- • Subscriptions bought in the iPhone app are billed by Apple and cancelled in your Apple ID subscription settings.
Refund Policy
Our Refund Stance
- • Payments are non-refundable.
- • Refunds for purchases made through the App Store are handled by Apple under its policies.
- • You can cancel your subscription at any time via your account settings. If you cancel, your subscription will remain active until the end of your current paid billing period, and you will not be charged further.
- • No refunds or credits will be provided for partial subscription periods or unused services.
- • If you have questions about billing or payments, please contact our support team through the Help section.
Content Responsibility
Your Content Rights & Responsibilities
- • Users are solely responsible for ensuring they have rights to all uploaded content
- • You must own or have permission to use any images uploaded
- • You must have proper licenses for any music uploaded
- • We act solely as a pass-through service for your content
- • You agree to indemnify and hold us harmless against any copyright claims or legal actions resulting from your uploaded content
- • We reserve the right to remove content that violates copyright laws
Payment Security
Your Payment is Protected
- • Secure payment processing through Stripe
- • Enhanced fraud prevention systems
- • We never store credit card information
- • Transparent billing history
- • Clear purchase confirmation and receipts